Working from home is far from new. For years, numerous companies have relied on remote working technology to grant their employees the ability to work from wherever they are. In fact, up to 43% of employees were at least occasionally working remotely in 2016, according to a survey conducted by global analytics and advice firm Gallup. However, it wasn’t until the coronavirus outbreak that the practice was forced to be widely adopted by businesses across the country.
Remote IT Support Services for Work From Home
When all is said and done, the COVID-19 pandemic has effectively caused what Time calls, “The world’s largest work-from-home experiment.” While it was a shock to the system initially, many organizations are starting to become more comfortable with the idea of remote work. As a result, the way people are working is starting to change, with some companies deciding to downsize buildings and others even considering expanding remote initiatives after the pandemic is over.
It’s probably safe to stay that these last few months have changed the way business owners view remote work in general. While embracing this new, altered business world could prove to be beneficial for many businesses, it’s important not to forget about IT support. When your employees run into issues, they’re going to need the help of an experienced technician. Having the ability to provide support for remote workers is what allows remote work to be successful.
Here are a few things you’ll need to ensure your employees can do their jobs without interruption:
24/7 Help Desk and Remote Tech Services
If your employees have a question and there’s no one to answer it, that could cause unnecessary delays in projects and workflows. With a 24/7 help desk provided by outsourced IT support services, employees can call in and get help from a dedicated team of IT professionals. This will allow your employees to get back to work quickly and with minimal trouble.
24/7 Network Monitoring
Working from home presents unique risks, specifically cyber security risks. The average home network isn’t going to have the same level of protection that an enterprise network will have. With 24/7 network monitoring, your outsourced solution will proactively keep an eye on system activity and performance as your employees access files and programs from company servers. This will keep your employees and your company protected from cyber attacks and performance troubles.
Security Protocols
Remote working technology provides an increased level of flexibility that allows employees to work where they want. Outside of the home, this can include coffee shops, the library, restaurants, and anywhere else there’s an internet connection. This can be a security nightmare for organizations that manage sensitive data. Not only could strangers look at your screen as you work, but hackers could attempt to access your device using the public network you’re using.
There are many security concerns that come with remote work of which you should be aware. Since this is the case, it’s important for your company to establish a stringent approach to cyber security for remote teams. Set up all users with antivirus software, malware protection, and spam filters. Also, create rules employees will need to follow, like never leaving your work device alone in public and only using company-approved devices.
Create a Virtual Private Network
Virtual private networks (VPNs) are a crucial business tool for remote employees. They provide a secure and direct connection to your organization’s computer network. When working from home, your employees will likely need to access files, applications, and sensitive data from the company’s servers, and a VPN will allow them to do it securely.
Give Your Remote Workforce the Support It Needs
For comprehensive IT support you can trust, look no further than Stability Networks. Our team consists of skilled and knowledgeable technicians who are at the forefront of the IT industry. When your company needs an IT solution, we’ll be there, working with you to resolve the issue quickly and efficiently.
If you’d like to learn more about how we can help put your business in a position for success, contact us today.
