Do you want a comprehensive support team monitoring your infrastructure at all times, or would you rather have someone visit during emergencies only? Luckily, each option has its benefits.
Technology is one of the most crucial components of any good business. Companies need infrastructure that’s reliable, fast, and efficient. Unfortunately, that’s not always the case. It’s easy to take our IT for granted until it stops working correctly, and that happens a lot more than it should. When it does occur, you’ll more than likely have to call in an experienced technician. But would you rather have someone in your corner at all times, or just for emergency situations?
In a previous post, we talked about why you should consider outsourcing your IT. This blog expands on that topic. If you really want to find peace of mind, you’ll need to establish a partnership with the right managed service provider (MSP).
Which is Better: Break-Fix or Managed IT Support?
Forming a partnership is always a big step, but working with an MSP like Stability Networks will make a significant difference to your bottom line. It’s just a matter of what you prefer.
You really can’t go wrong with either option, but here’s what you need to consider:
Break-Fix IT Services
Pros: Technology is expensive and not all businesses have the funds to pay the monthly fees for a fully managed service. When it comes to short-term financing, break-fix models are most ideal for small and medium-sized businesses with lower budgets. You’ll also have complete control over your entire infrastructure with this type of tech support. It ensures that no one else can tamper with your systems.
Cons: It’s impossible to budget for unforeseen issues, so working with an MSP for those break fixes might not be your best option if you’re trying to lay out a long-term financial plan. A break-fix model doesn’t take preventive measures to avoid future problems, so it exposes you to surprise costs. Aside from that, break fixes are proven to inhibit productivity. Repairs can be distracting and get in the way of people doing their jobs. When you’re running a business, any downtime is detrimental, so you might as well do your own due diligence to ensure your operation is running like a well-oiled machine.
Managed IT Solutions
Pros: A lot of benefits come along with a managed service. For starters, you have skilled technicians monitoring your systems 24/7. This helps mitigate threats and reduces irregularities. You also gain access to high-quality helpdesk support and can take advantage of all the latest software updates. If you’re a fan of predictable expenses, MSPs provide low monthly costs so you can easily manage all your IT needs.
Cons: MSPs require a service contract. It can be difficult to earn that trust, even if the long-term return does look good on paper. In addition, MSPs have a lot of control over your IT system. This helps ensure no threats harm your data, but it also takes the direct oversight out of your hands.