Background:
The COVID-19 pandemic created a time of fear, uncertainty, and a logistical nightmare for management. By mid-March 2020, the CDC forced us to quarantine, which meant relocating the workforce to home for most businesses. It soon became clear that most companies were not ready to provide remote IT services without loss of productivity. 

Problem:
Transition thousands of onsite employees across hundreds of IT partners, to remote workers across multiple countries while meeting the following criteria:

• Minimize downtime due to the transition.
• Maintain remote employee productivity.
• Ensure the collaborative aspect of on-site interactions continues uninterrupted.
• Ensure business communications, contact centers, and related systems supporting remote work.
• Ensure secure data transmission between remote workers and the services utilized.
   

Solution:
Utilizing Microsoft’s Modern Workplace solutions, we covered these concerns and created a more prosperous environment for our partners. Before COVID-19, we had already begun to prepare many of our partners by migrating them to Microsoft’s secure cloud platform. The products and solutions employees used while transitioning home didn’t change—minus a monitor or two. Utilizing Microsoft Teams, employees chatted, collaborated, had access to critical file infrastructure, called, and met like they did in the office. Accounts were protected with multi-factor authentication, company proprietary information secured, regulatory requirements met, and more using Microsoft security services.

We take our partners’ business continuity seriously. When consulting with our clients, we recommend the exact solutions we use every day to maintain our operations. Our business is to ensure your day-to-day operations continue regardless of what is going on in the world. At Stability Networks, we’re not just exceptional at IT service; we are outstanding at business optimization.