Give your phone system a modern makeover with Microsoft Teams Phone.

Video-based collaboration is now at the forefront of our lives, and the hybrid workplace is now part of our day-to-day business routine. This exact dramatic change should be expected with our business calling. Today, nearly 80 million users in over 180 countries have made Microsoft Teams Phone their critical calling path for a more prosperous, collaborative solution.

Behind your business calling, there are two different technologies; these are both available with Teams Phone: public switched telephone network (PSTN), which has been used for voice calls since the late 1800s, and Voice over Internet Protocol (VoIP) that routes your calls over an Internet connection, providing a rich upgraded experience for video and screen sharing. Even though PSTN calling still has widespread use, VoIP calling has experienced a surge in relevance and popularity across the calling platform. In November of 2017, British Telecom (BT) announced its intention to retire the current PSTN network in December 2025, replacing it with all IP technologies or VoIP.

This emerging trend has made business owners face the decision to invest in upgrading an existing, possibly outdated solution or prioritize developing a modern workplace calling solution that enables team collaboration and mobility. The Teams Phone solution is clearly the latter’s choice, and there are significant trends that should influence our decision.

• Collaboration is the gold standard for calling solutions: Calling has always been siloed experience; users now expect a collaboration space that includes calling, video, meetings, and chat, all within the same collaborative environment. 
  
  

• A surge in demand for mobile workforce functionality: Microsoft Teams now has over 270 million active users; this platform, combined with Teams Phone, provides a rich user experience that promotes productivity and mobility with the ability to work anywhere on any device.