Unified Communications as a Service has VoIP services folded into it, but it goes further than that. UCaaS offers a variety of collaboration and communication tools. The basic premise behind the UCaaS is uniting all business communications into a single cloud-based platform that provides a multitude of collaboration options. This is why it includes VoIP technology, but also expands upon its capabilities.
The key features of Unified Communications as a Service include:
- Chatting communications
- Instant messaging
- Enterprise-wide shared calendars
- Shared file storage for document transfer
- Group project management
- Video conferencing
- Sending and receiving virtual faxes
The most significant selling point of UCaaS is not just all of the features it offers, it is the way that the overall system can unite a company under one roof of communication. A business that communicates well is a business that adapts to the changing world and the demands of their customers.