What is VoIP?
One of the most common forms of business communications is VoIP or Voice over Internet Protocol. This internet phone system is ideal for small and medium-sized businesses that have a lot of long-distance calls to make. Since the phone is connected through an internet signal, there are very few wires that you’ll have to untangle, and the installation process is extremely seamless.
Today, many businesses integrate their VoIP systems with a high-bandwidth internet bundle. This makes both your communication and internet platforms more cost-effective.
What is Unified Communications?
Unified communication platforms are a lot like VoIP systems, just with more capabilities. Intended primarily for business collaboration, UC tools come equipped with efficient communication platforms and user-friendly interface systems. UC technology streamlines real-time communication efforts across multiple devices within the workplace.
Some of the most popular UC solutions are:
- Instant messaging
- Video conferencing
- Screen sharing
- Speech recognition
- Voicemail, email, and SMS integration
- VoIP call support services
UC vs. VoIP—the Main Difference
Both telecom solutions can help your business in a variety of ways, but when analyzing each system, UC brings a lot more to the table. The main difference between the two platforms is the scope of their use. VoIP systems are dependent on internet services, and while UC often incorporates VoIP features, it is primarily used for internal communication throughout the workplace.
Most business VoIP systems are generally equipped with features like voicemail, instant messaging, and video conferencing. UC systems take things a few steps further with features like:
- Fax integrations
- SMS/phone texting capabilities
- Call control solutions
- Unified messaging channels
What’s Best For My Business?
It depends on what you’re looking for. Do you just want to lower your telecom bills? If so, then a VoIP service is probably the best solution for your company. If you work in a large office and want to streamline communication efforts between the workforce, then rolling out a UC program is likely going to be your best option.
Your decision will ultimately depend on the type of budget you’re working with and the number of workstations in your office. Our suggestion is to keep an open mind and consider both options.
If you want to know which solution is best for your business, then contact the experts at Stability Networks today. Give us a call and schedule a free consultation with our team so you can learn more about all of our business telecom solutions.