Cloud-based phone systems are becoming the most common option for IP phone systems. This option means the hardware that functions as the resources for your phone network exist in across multiple data centers supplied by a service provider. Phone systems like this typically require little upfront expenses, but they come with monthly operating costs. These hosted phone systems also require a reliable and robust internet connection to function efficiently.
All of the different phone system options come with their own pros and cons. Because the hardware and equipment are owned by someone else, cloud-based phone systems come with less customizable options. However, the good news is that because you won’t own the equipment, you are not responsible for upgrades and maintenance or repairs. All of those expenses fall on your service provider while you only pay the monthly fixed fee.
Cloud-based services like this also offer easy scalability. Your third-party vendor or service provider will just expand the space and hardware that you require. Ultimately, with the cloud option, you are trading control for lower costs and expert management of your network.