Your unified communications (UC) environment is the platform that delivers communication within your organization. It specifically refers to your phone system and how it integrates with multiple communication methods. From phone calls and emails to video conferencing and instant messaging, your business uses a variety of ways to communicate. Your UC unifies all of these services into one easy-to-use and reliable package.
As you can imagine, having all of your communication needs in one package offers many benefits, including convenience. However, to maximize the return on investment (ROI) on your UC solution, it’s necessary to optimize your communication technology services. This blog will guide you on how to achieve optimization.
Why is it Important to Optimize Your Unified Communications?
In today’s business world, communication plays a bigger role than ever before. And the more ways you make communication possible, the more flexible and available your company is. But opening up multiple avenues for communication requires a new generation of technology, operating in real-time.
This begs the question: what happens if the technology isn’t reliable? If your phone stops working or the video conference system crashes, it can result in costly downtime. Even if your UC experiences a small outage, it can have a big impact on your business. You need to ensure you have a reliable and optimized UC solution.
Ineffective communications and collaboration capabilities slow a business down, whether it’s product development, decision making, or something else. This puts your employees at a disadvantage against your competitors. Conversely, when your communication technology services are reliable, it allows for your employees to work more effectively and efficiently. An optimized UC keeps communications steady and channels unblocked.
How to Optimize
- Choose the right vendor: Just like every business is different, every UC vendor offers different platforms. You need a vendor that offers solutions that align with your business objectives.
- Educate your employees: UC is a platform that needs to keep up with evolving business needs, so new features and integrations are added constantly. Employees need to stay educated on how to best leverage these technologies to their advantage.
- Executive buy-in: Implementing a UC solution requires a full group effort. If something goes wrong with deployment, it will take the entire team to get it back on track, including your leadership.
- Have an available system: Your infrastructure needs to be prepared for the new demands of a UC system. This will ensure that your solution is stable and available.
The Benefits of Unified Communications
One of the biggest benefits that come with using unified communications is that it reduces the number of independent tools, platforms, and solutions a business needs to communicate. It actively reduces the necessary resources that would be needed to maintain other communication methods.
This is why many businesses have chosen UC solutions over traditional phone systems. It’s the best way to future-proof your cloud communication investment. Other benefits you can take advantage of include:
- Improved efficiency: Unifying communications makes it easier for people to do their job by saving time on simple work tasks. Also, having the ability to answer incoming calls from any device reduces the possibility of you missing an important call.
- Reduced costs: Cloud unified communications make use of voice over internet protocol (VoIP) technology to integrate different communications platforms. Unlike traditional telephone services, UC doesn’t charge a rental fee, which reduces operating costs.
- Better collaboration: The advanced suite of tools provided by UC allows coworkers to collaborate in real-time without having to be in the same room.
- Better customer service: Even if you’re out of the office, UC allows you to redirect your customers by affixing your business number to your mobile device.
- Enhanced security: Every time you introduce a new communication method to your infrastructure, it introduces new complexities. These complexities create gaps in your security. With UC, this problem is avoided.
Let Us Help You Optimize Your Communications
The Stability Networks team consists of highly trained and knowledgeable professionals in the field of IT. We leverage our experience to provide industry-leading services to our commercial clients. We have helped many clients optimize their unified communications solutions over the years and we can help you make your communications more stable and reliable.
Contact us today to learn more about our services.
