The beauty of technology is that it is constantly evolving, always being improved upon in one way or another, year after year. However, there’s a drawback that comes with rapid improvement. In this case, it’s short lived life cycles. Business technology can quickly become obsolete. If an organization wants to keep their IT infrastructure up-to-date, then it’s necessary to keep up with emerging technology trends.
However, that’s easier said than done. How does a business owner ensure their company has the right equipment it needs and that the technology is optimized for their operations? An internal IT department could help. But, more often than not, a managed service provider (MSP) that offers IT support 24×7 is the best option.
What is IT Support 24×7?
If you’ve never used outsourced IT support and services, you may not know what to expect. This is a service, offered by a third-party vendor, where outside IT experts will help you with managing your network, users, services, and devices. The vendor will assist you with any technical matter that’s integral to the success of your company’s operations at any time of the day.
When you invest in IT services and support, it’s the MSP’s job to pave a clear path to success through technology solutions. At the end of the day, 24×7 help desk support is designed to make your life easier. There are a number of reasons why you should consider using IT support service desk solutions including:
Reduced Labor Costs
Many small to medium-sized businesses only have a partial IT department and others have no IT team at all. This is because hiring IT personnel is expensive. Think about it like this: the average IT specialist earns about $50,000 annually. Imagine how most it would cost to have an entire team of IT specialists.
It doesn’t just end with paying salaries either. You’re also paying for benefits, training, and equipment. With outsourced IT support, you only need to pay a relatively small fee to get the same service you’d receive from a full in-house team.
24×7 Help Desk Support
At some point in time, one of your employees will run into a technical issue. It’s not a matter of if, but when. And depending on the time of day or night the issue occurs, it can complicate matters. This is not a problem with an MSP that offers around-the-clock technical support. The support specialist will work with the employee to identify the problem and provide a solution to resolve it.
Staff Augmentation
Third-party IT support is a great option for organizations that have no in-house IT staff. It can also be a great option for businesses that do have IT, staff, as well. One of the benefits of outsourced IT support is that your MSP can act as your full IT team or as part of your existing team.
Disaster Recovery
Whether it’s credit card numbers, personally identifiable information, or information on a project you’re working on, your business contains valuable data that you can’t afford to lose. Unfortunately, disasters are random events that can happen at any moment. For example, hardware can malfunction, you could fall victim to a cyberattack, or your office could be hit by a natural disaster.
With IT support, the vendor will create a path for business continuity with a disaster recovery plan that will minimize disruption. This will give you the ability to resume business operations, even after an emergency.
Security
No matter the size, every business is a target for opportunistic cybercriminals. Protecting your company from cyber threats is crucial to business success. Outsourced IT support often includes cyber security services, like threat remediation and 24×7 network monitoring. Enhanced cyber security will also help your company maintain compliance with cyber security regulations.
Outsource Your IT Support Today
At Stability Networks, our goal is to help you get the most out of your technology. That’s why we give you access to industry experts and the tools you need to maximize the potential of your IT infrastructure. With our IT support and services, you’ll have a support system that’s there to troubleshoot issues and continuously improve your systems.
Contact us today to learn more about our services.
