Before getting into the different types of business phone services, let’s take a moment to talk a little bit about the foundation of these services: voice-over internet protocol (VoIP). A VoIP phone is a type of phone that uses your internet connection to make or receive calls. These types of phones have exploded in popularity in the business world because they give workers freedom to do their jobs from anywhere, in addition to offering useful features.
The creation of VoIP phones has, in turn, created hosted VoIP for business services that makes managing your phone solution easier. As mentioned earlier, these services include on-premise, cloud-hosted, and hybrid phone solutions. Every company has different needs and each of these services offer unique benefits that are designed to meet those needs. In order to identify the right service for your organization, it’s important to learn the differences between each service and prioritize what you need out of a business phone system.